Terms & Conditions / Privacy Policy

Terms and Conditions of sale by: Imaginor Ltd, Registered in England No.: 8009553. These Terms and Conditions do not affect your statutory rights.


1.1 When you place an ‘offer to purchase goods’ (order) by completing and submitting an electronic order for any material or product (in this agreement ‘resources’) by submitting a completed order form on our website, www.imaginor.co.uk, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract with us. Your contract with us will only commence when we, Imaginor Ltd, confirm acceptance of your order by email. We will then agree to supply the resources listed on the said order. You will still receive an automatic confirmation that your offer to purchase (order) has been received and that the order is being processed.

1.2 Any variation to these terms and conditions will be acknowledged on the website.


In submitting an order the buyer acknowledges that all information and specifications relating to the resources are approximate and all errors on the website may be corrected without any liability to Imaginor Ltd.


3.1 The price of the resources shall be the price as quoted on the website on the date the order is placed, subject to any inadvertent pricing errors (whether technical or otherwise) by Imaginor Ltd. A confirmed buying price will be sent to you when we have accepted your order by email.

3.2 The cost of delivery quoted is to destinations within the United Kingdom. For deliveries outside the UK the purchaser should contact Imaginor Ltd prior to placing an order.


4.1 If the buyer does not receive all the goods as specified on the original order then the buyer must notify Imaginor Ltd by email within 14 working days from the date of delivery. If the buyer does not inform Imaginor Ltd within 14 working days then no liability will be attached to Imaginor Ltd. In any event any loss or damage suffered by the buyer as a result of such a delivery shall be limited to the price of the goods not delivered or the replacement of resources.

4.2 Imaginor Ltd shall not be rendered liable for any loss or damage or deterioration to the resources if the buyer does not take delivery of the resources or give Imaginor Ltd adequate delivery instructions.

4.3 Risk of damage or loss of the resources shall pass to the buyer on delivery or, if the buyer fails to take delivery of the goods at the time when the Supplier has tried to deliver the goods.

4.4 Title shall pass to the buyer on delivery of the goods.


5.1 Subject to the conditions set out below, Imaginor Ltd warrants that the resources will correspond with the order at the time of delivery and will be free from defects on delivery. If Imaginor Ltd is in breach of this warranty the buyer shall notify them within 14 working days from the date of discovery of the defect. On receiving a notice of failure of warranty Imaginor Ltd may, at its discretion either replace all or some of the faulty resources. This shall be the extent of the liability of Imaginor Ltd.

5.2 If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the delivery charges incurred in sending the item to you and your costs in returning it to us.


6.1 If for any reason you are unhappy with your purchase, you may return it to us in its original condition within 14 days of the date you received the item.

6.2 By law, you also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered to you.

6.3 To cancel your purchase under this cooling-off period, please put a note in with your product explaining the reason for the return as ‘contract cancellation’. Please package the relevant item securely and send it to us with the delivery slip so that we receive it within seven working days of the day after the date that the item was delivered to you. The return address is: Imaginor Ltd, The Old Pound Barn, Sandhurst, Gloucester GL2 9NR.

6.4 For your protection, we recommend that you use a recorded-delivery service.

6.5 Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error, or if the item is faulty. When we receive your returned order, we will refund the relevant part of the purchase price for that item together with the item’s normal postage charge, we cannot refund any priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry’s website at: http://www.dti.gov.uk/ccp/topics1/guide/homeshop.htm#cooling


The Contract and these Terms and Conditions shall be subject to English law and the parties submit to the non-exclusive jurisdiction of the English Courts. These Terms and Conditions are also in line with The Consumer Protection (Distance Selling) Regulations 2000 and the EU Distance Sales Directive of 1998 and the Privacy and Electronic Communications Regulations 2003.


Privacy Policy

Imaginor Ltd takes your privacy very seriously. We ask that you read this privacy policy carefully as it contains important information about what to expect when Imaginor Ltd collects personal information about you and how Imaginor Ltd will use your personal data.

This policy applies to information we collect about customers who purchase resources from Imaginor Ltd.

1 The information we collect about you:

When you do business with us we collect the following personal information from you:

1.1. name

1.2. postal address, billing address, email address and telephone number.

2 How we will use the information about you:

We gather this information to allow us to process your registration, process any orders you may make and provide the goods requested. The relevant information is then used by us to communicate with you on any matter relating to the provision of the goods.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us to develop our website and our services. These statistics will not include information that can be used to identify you.

3 Marketing:

We may also wish to provide you with information about special features of our website or any other Imaginor products we think may be of interest to you.

We will not disclose your information to any third parties.

4 Our use of cookies and other information-gathering technologies:

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. The information is used to track visitor use of the website and to compile statistical reports on website activity. For further information about cookies visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser.

5 How we protect your information:

We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.

6 Access to your information and updating and correcting your information:

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to info@imaginor.co.uk

We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to Imaginor changes, for example if you change your email address, name or address details, or if you wish to cancel your registration, please let us know the correct details by sending an email to info@imaginor.co.uk You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.

7 Your consent:

By submitting your personal information you consent to the use of that information as set out in this policy.

8 Changes to privacy policy:

We keep our privacy policy under regular review. If we change our privacy policy we will post the changes on this page, and place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. This privacy policy was last updated April 2018.

9 How to contact Imaginor Ltd:

We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments please send an email to info@imaginor.co.uk

10 Links to other websites:

This privacy policy only applies to this website, so if you follow any links to other websites you should read their privacy policies.